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FAQ

FAQ

Orders

Yes, the orders can be placed via phone call. Please, call us (995 322) 50 00 50.

Shopping on our site is safe and secure. All your data is protected. You can Click here to view our full privacy policy.

We do not restock most of our items. You may contact our Customer Service to check the availability. You would need to provide our Customer Service team the item title or product ID for further details.

The order can be modified or cancelled before it is shipped. In order to cancel or modify your order, please, contact our Customer Service team (995 322) 50 00 50 or [email protected]

Click here to view our Size Chart.

Click here and sign in to view all your order details including the status.

The major reasons can be:

  • We were not able to verify the billing information that was entered. If the billing address does not match with what the credit card issuer or bank has on file, the order is automatically cancelled. Please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, you may create a new order using the correct billing address.
  • The payment could not be processed.
  • Due to some technical issues we are unable to fulfill your order. You will be notified via email and if charged for the order you will be fully refunded.

You receive an order confirmation email.

Most orders are normally shipped within the same business day once placed. The orders are normally delivered on the same or next business day in Tbilisi. The delivery to other regions in Georgia might take longer, as there is the third party involved.

The major reasons can be:

  • We may have sent your items in separate parcels, so, please, check your emails to see if any of your items will be arriving separately.
  • Please contact our Customer Care team (995 322) 50 00 50 or [email protected]

Please contact our Customer Care team (995 322) 50 00 50 or [email protected] We will get back to you as soon as possible.

Please contact our Customer Care team (995 322) 50 00 50 or [email protected] We will get back to you as soon as possible.

Please, call us (995 322) 50 00 50 or email [email protected] Our Customer Service Team will get back to you as soon as possible.

Payments, Prices & Vouchers

In case you placed the order via our website and chose bank card payment method, your card will be charged once your order is confirmed.

Please, note that once credit card authorization is received, depending on your bank, the funds may be reserved within up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. If necessary, we will contact you by e-mail or phone.

In case you chose cash as payment method or card payment upon delivery, you will be charged by our representative upon delivery for the items you decided to purchase.

You will receive an error message immediately if there is a problem with processing of your payment. You'll have the opportunity to enter new payment details in this case.

We accept the following payment methods:

  • Visa
  • Master
  • Cash

There may be 2 major reasons for getting charged more than expected:

  • If your bank's local currency is different to the currency of our website, then your bank will convert the amount using their exchange rate. This may result in difference in price.
  • You may have used a promo code on your order, which is not valid for all the items in your order.

Please, find the "Voucher code" field on the check out page. Paste the voucher code in the field and click "Redeem". The price will be automatically deducted if the voucher code is valid.

  • Check out Baldi.ge website, we often have really great promos running that you can benefit from.
  • We also send out promo codes to our customers through our newsletters.
  • Promo codes can also be found on our social media sometimes.

Please, go through our return policy for further information or contact us at (995 322) 50 00 50 or email [email protected]

Please, call us (995 322) 50 00 50 or email [email protected] Our Customer Service Team will get back to you as soon as possible.

Shipping Policy

Yes, the shipping in Georgia is free for any order.

Most orders are normally shipped within the same business day once placed. The orders are normally delivered on the same or next business day in Tbilisi. The delivery to other regions in Georgia might take longer, as there is the third party involved.

No, all the orders placed on Baldi.ge website should have addresses in the Republic of Georgia. For delivery in other countries, please, check where Baldi operates other than Georgia.

Currently, we only accept one shipping address per order.

Currently, Baldi provides online services in the United States of America, Kazakhstan, Georgia and Armenia.

Please, call us (995 322) 50 00 50 or email [email protected] Our Customer Service Team will get back to you as soon as possible.

Normally the delivery takes between 1-2 business days in Tbilisi and a bit longer in the other regions of Georgia. On holidays the delivery may take longer. You can always call us (995 322) 50 00 50 or email [email protected] Our Customer Service Team will get back to you as soon as possible.

In Tbilisi we provide shipping with our own delivery service, so one of our representatives will always contact you to clarify the delivery time. In other regions of Georgia we provide shipping with Georgian Post Standard delivery and if you're not in when your parcel arrives, Georgian Post will leave your parcel in your mailbox. If this isn’t possible, it will be left at your local Georgian Post office and they’ll leave you a card to tell you where it is exactly.

We apologize if you receive an email informing you that the ordered item/s are not in stock. This means that the item was registered in stock when you placed the order. However when fulfilling your order it was discovered to be out of stock or invalid for delivery. We are very sorry for these rare cases, we would suggest checking in on the website to see if the item is available again.

Please, call us (995 322) 50 00 50 or email [email protected] Our Customer Service Team will get back to you as soon as possible.

Returns & Refunds

  • Any item purchased online can be returned for a refund, within 14 days of receiving the original order,except for special occasions mentioned below.
  • Any item purchased in any Baldi store can be returned for a refund on the same day of purchase to the same store.
  • The returned item needs to be not used and not worn as upon return to Baldi. When it is not the case, the item can be considered not valid for return and the order may not be refunded or exchanged. In these cases, please, contact our Customer Service team to clarify the situation.
  • For a return or exchange the customer must provide along with the item the payment receipt (proof of purchase).
  • All the items will be inspected upon return. After the inspection, If the items are not approved (e.g. absence of receipt, used items, etc.) for return or exchange, Baldi keeps the right of not issuing a refund or anything in exchange.
  • The items are valid for size or color exchange, if they were not purchased with any kind of discount.
  • The ”sale” items are valid for only size exchange within 2 business days of purchase.
  • During the “sale” period the purchased discounted items are not valid for refund.
  • The refunds are processed within 2 weeks after we receive back the item and it passes our inspection.
  • The appearance of the sum on your bank account is under the responsibility of your bank.
  • The refunds are processed via same payment method as when placing the order.
  • The items are under the customer's responsibility until they reach our warehouse, so make sure everything is packed up properly and can't get damaged on the way.
  • The items must be sent back in their original packaging. In case this can not be done, please contact our customer service.
  • We are not responsible for any items that are returned to us by mistake.
  • The online purchased items can not be returned to any Baldi store. For returns, please contact our customer service team.
  • All the exchange, return and refund issues are considered only around the price of the item during the purchase.
  • The returns are free of charge.

Baldi provides Free returns on all items.

No, the online purchases can be returned only via the method of delivery. For further information, please, call us (995 322) 50 00 50 or email [email protected] Our Customer Service Team will get back to you as soon as possible.

Please, call us (995 322) 50 00 50 or email [email protected] Our Customer Service Team will get back to you as soon as possible.

  • The items are valid for size or color exchange, if they were not purchased with any kind of discount.

  • The ”sale” items are valid for only size exchange within 2 business days of purchase.

If the items are damaged upon return to our store or via online method, they are automatically considered not valid for return.

If you receive damaged or defective items, please notify us immediately via email [email protected] or call (995 322) 50 00 50. We will investigate the issue and provide you with solution as soon as possible.

The refunds are processed within 2 weeks after we receive back the item and it passes our inspection. The appearance of the sum on your bank account is under the responsibility of your bank.

We apologize if there is a mistake with your refund. Please, contact our Customer Service team via email [email protected] or call (995 322) 50 00 50.

We cannot refund your order to a different card. Your refund will still go back onto the card details used on your order as long as the card account is still open.

The refunds are processed within 2 weeks after we receive back the item and it passes our inspection. The appearance of the sum on your bank account is under the responsibility of your bank.

  • The sale item is any item purchased with a discount.

  • The sale period is the period announced by Baldi to have discounts on selected styles and items.

Please, call us (995 322) 50 00 50 or email [email protected] Our Customer Service Team will get back to you as soon as possible.

Products & Stock

We do not restock most of our items. You may contact our Customer Service to check the availability. You would need to provide our Customer Service team the item title or product ID for further details.

Click here to view our Size Chart.

As a business our prices change depending on various factors, which means an item can change in price after your purchase. Unfortunately, you are not able to get price adjustment or a refund in the amount of price difference.

The major reasons can be:

  • We were not able to verify the billing information that was entered. If the billing address does not match with what the credit card issuer or bank has on file, the order is automatically cancelled. Please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, you may create a new order using the correct billing address.
  • The payment could not be processed.
  • Due to some technical issues we are unable to fulfill your order. You will be notified via email and if charged for the order you will be fully refunded.

If you want to find a specific product you’ll need to go back to our Home page and use the search box at the top of the page. You can also browse through each category listed in the menu.

We try to provide as much useful details about a product as we can, including:

  • features of an item
  • materials used for production
  • the sizing of the item

If there is anything you would like to clarify feel free to let us know by contacting our customer support.

Please, contact our Customer Service via email [email protected] or call (995 322) 50 00 50 for further details.

Please, call us (995 322) 50 00 50 or email [email protected] Our Customer Service Team will get back to you as soon as possible.

Tech

In order to shop on our online store or check your orders you need to sign into your account.

If you receive a message that says your email address/password isn't recognized, please follow the steps below:

  • Make sure you're using the same email address and password that you provided when registering.
  • If you can't remember your password, simply click on the "forgot my password" link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
  • Try deleting your cookies, we've often found that clearing these means you can regain access to your account. Please be aware, this may also remove any items from your basket or Saved Items if you're not logged into your account before clearing the cookies.
  • If after this you still can't sign in, contact our Customer Service team via email [email protected] or call (995 322) 50 00 50 for further clarification.

No worries! It is easy to do. Head over to our sign in page in the right hand corner of the screen. There is a "forgot my password" link. Just click that and follow the further instructions.

After you sign up or subscribe to our newsletter, you should start receiving emails from us. These include Baldi newsletters, order and return confirmation emails, shipping confirmations, password information and any responses from our Customer Service team.

In this case we suggest trying the following:

  • you may need to delete your cookies
  • once you cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems
  • if you are still having problems, contact our Customer Service team

You can change your details at any time signing into ‘My Account’. You can always change your:

  • Password
  • Delivery Address
  • Payment card details

Just click the ‘Edit’ button next to each section to change the details. Once you update any information, remember to click "Save". Any changes you make to your account will not affect the details of any orders you placed before.

It is easy to find what you want on our site. Simply, browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each section.

Shopping on our site is safe and secure. All your data is protected. You can Click here to view our full privacy policy.

Please, call us (995 322) 50 00 50 or email [email protected] Our Customer Service Team will get back to you as soon as possible.